Vendor – Order – Refund


  How to apply a refund to an order

  • Navigate to the order
  • Make your line item reductions if not already
    • Click edit icon on the line item

    • Qty – Decrement by the qty of containers you want to refund (E.g. if originally 9 and you want to refund by 1 then set qty to 8 )

    • Click the save icon.

 

  • Open Payment Details panel

 

  • Click Apply Credit button,
  • Click Refund tab
  • Add the Amount value to refund (You can use the Credit Balance as a reference)
  • Optional – Add Reference/Transaction# and or Remarks
  • Click Save

 

  • You should see the Credit Balance set to 0 and the refund record in the Payment Detail table.
  • Your refund is complete.